1. Free Demo Class
The first demo class is completely free. No payment is taken for the demo, hence no refund situation arises. You are under no obligation to continue after the demo class.
2. Monthly Fee Refund
- Before classes start: If you have paid the monthly fee but classes have not yet begun, you are eligible for a 100% refund.
- Within first 3 classes: If you cancel within the first 3 paid sessions of a new tutor, you will receive a refund for the remaining unused classes of that month.
- After 3 classes: No refund will be provided for the current month. You may discontinue from the next month with 15 days notice.
3. Tutor Replacement (No Extra Charge)
If you are not satisfied with the assigned tutor:
- Request a free replacement within the first 3 paid sessions — no questions asked.
- If we cannot find a suitable replacement within 7 days, a full refund of unused fees will be processed.
- After the initial 3-session window, replacement requests are handled case-by-case with a possible replacement fee.
4. Online Payment Refunds
- Refunds for online payments will be processed to the original payment method.
- Refund processing time: 5-7 business days for UPI/wallets, 7-14 days for cards/net banking.
- Payment gateway transaction charges (if any) are non-refundable.
- In case of failed transactions where amount is debited, it will be auto-refunded within 5-7 business days by the payment gateway.
5. Cancellation by Student/Parent
- Provide at least 15 days written notice (WhatsApp/call/email) before the next billing cycle.
- Classes conducted up to the cancellation date will be charged; remaining amount (if pre-paid) will be refunded.
- No cancellation charges apply if 15-day notice is given.
- Immediate cancellation without notice forfeits the current month's fee.
6. Cancellation by the Academy
In rare cases, the Academy may need to cancel services due to:
- Repeated non-payment of fees
- Misconduct or unsafe environment for the tutor
- Violation of Terms of Service
In such cases, a refund for unused pre-paid classes will be provided within 7 days.
7. Force Majeure
In case of natural disasters, pandemics, government restrictions, or other events beyond our control that prevent classes from being conducted, we will either:
- Switch to online mode (if agreeable), or
- Provide compensation classes after the situation normalizes, or
- Process a proportional refund for missed classes
8. How to Request a Refund
To initiate a refund request:
- Call us at +91 9411014038, or
- WhatsApp us at the same number, or
- Email us at info@shyamtuition.com
Please include your name, phone number, payment details, and reason for refund. We aim to resolve all refund requests within 48 hours.
9. Non-Refundable Items
- Study materials already provided
- Classes already conducted
- Payment gateway transaction fees
- Late payment penalties (if applicable)
Last updated: August 2024